SMS Privacy Policy
Effective date: September 2, 2025
Introduction
At Cruz Insurance Solutions LLC, we value and respect your privacy. This SMS Privacy Policy explains how we collect, use, and safeguard your information when you choose to receive SMS notifications from us.
Information We Collect
- Phone number you provide via contracts, online forms, or customer service.
- Consent records (opt-in/opt-out) and timestamps.
- Message logs related to policy reminders, payment notifications, and administrative updates.
Use of Information
SMS communications are limited to policy reminders, payment notifications, and important service updates. We do not use your phone number for marketing or share it with third parties for promotions.
Consent
- By providing your phone number, you authorize us to send SMS related to your insurance services.
- Message frequency varies by service.
- Message and data rates may apply.
- You may opt-out at any time by replying STOP. After you send STOP, you will receive a one-time confirmation message and then no further SMS messages will be sent.
- To resume, reply START.
- For assistance, reply HELP or contact us at (317) 995-1062 or info@CruzInsuranceSolutions.com.
Data Retention
Consent records and SMS logs are retained for 7 years under our Litigation Hold & Compliance Policy, to satisfy legal and administrative requirements. After this period, data may be securely deleted or anonymized unless otherwise required by law.
Data Security & Storage Location
Your information is stored on secure servers located in the United States (East region). We apply reasonable technical and organizational measures to protect against unauthorized access, disclosure, or misuse.
Charges
Standard message and data rates may apply depending on your mobile carrier. Cruz Insurance Solutions LLC is not responsible for charges imposed by your provider.
Opt-In Form
Please use the form below to provide your SMS consent:
Your Rights
You may request access to, correction of, or deletion of your personal information, except where retention is required by law.
Contact Us
Cruz Insurance Solutions LLC
4240 North Franklin Road, Suite 111 – Franklin Crossing
Indianapolis, IN 46226
Phone: (317) 995-1062
Email: info@CruzInsuranceSolutions.com